At Swimmingpoolprices.co.za, we are committed to providing high-quality products and exceptional service. Please carefully review our return and refund policy below:
1. Consultant Assistance:
- If you are unsure about the product you need, please consult with our experts before purchasing. We are here to help you make the right choice.
- Once a product has been dispatched in working order, it cannot be returned unless it requires mechanical repairs.
2. Return Eligibility:
- Only items with mechanical issues will be eligible for return or repair. Electrical components are non-refundable and non-returnable after dispatch unless defective.
- Items must be reported for mechanical issues within 7 days of delivery.
3. Mechanical Repairs:
- If a product requires mechanical work, contact us at info@swimmingpoolprices.co.za to arrange for return.
- Repairs will be conducted according to the manufacturer’s warranty terms, where applicable.
4. Damaged or Faulty Items on Arrival:
- For items damaged during shipping or defective upon delivery, please notify us within 7 days with photos and a description of the issue. We will arrange a repair, replacement, or refund as appropriate.
5. Non-Returnable Items:
- Electrical components, chemicals, custom orders, and products damaged due to misuse or improper installation are non-returnable.
If you have questions or need assistance selecting the right product, contact our knowledgeable consultants at info@Swimmingpoolprices.co.za before placing your order. Thank you for choosing Swimmingpoolprices.co.za!